FAQ

Do I need a credit card to book?

For an appointment with the Halo team, yes.  We ask for a card to reserve your spot.  It is not charged when you book.  It's only used for your service at your visit or for a late cancellation or no-show fee. 

What is I'm booking with an Independent stylist?

Halo is a hybrid salon, so some of our stylists are independent and run their own businesses.  They manage their own bookings, pricing, and policies.  Please use their booking link or contact them directly.  Under stylists you can find them.  

What is your cancellation policy?

For appointments with the Halo team, we ask for a minimum of 24hr notice to cancel or reschdule. Cancellations with less notice and no-shows may be charged 50% of the service booked.

What if I have concern about my service with an independent stylist?

Independent stylists are responsible for their own work and their own guests.  Halo is not able to correct or redo services preformed by an independent stylist, so please contact your stylist directly about any questions or concerns.  For services with the Halo Team. we're always happy to help.  

Will I get reminders before my appointment?

Yes. You'll get a confirmation right after you book, plus reminders 24 hrs before your visit and 2 hrs. the day of your appointment.

What should I expect during my visit?

We'll start with a consultation, then your service, then checkout and aftercare tips so you can recreate your look at home.  

What happens when I arrive?

We're a small, personal studio with no front desk.  Come on in, have a seat, and help yourself to a beverage.  Your stylist will come greet you by name.  

What happens when I arrive?

We're a small, personal studio with no front desk.  Come on in, have a seat, and help yourself to a beverage.  Your stylist will come greet you by name.  

Can I return a product?

Yes.  Unopened products can be returned within 7 days.  If a product isn't working for you, bring it back within 14 days, and we'll help you find one that suits you better.